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Why empathy is the single source of great design

Location

Truman Brewery (Stage 2)

Date & Time

June 4, 2025, 11:00 - 11:25 AM

About

Category: Culture & Creativity

Track: Design

Format: Presentation

Primary Access

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Secondary Access

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Description

At the heart of great design strategy is the belief that empathy drives great design. This session delves into 100 years of impactful innovation at Philips, showcasing how a customer-centric approach has shaped meaningful technologies that improve millions of lives. Discover the principles of human-centered design, where understanding people’s needs - and anticipating what they haven’t yet asked for - fuels innovation.

Speaker

PS

Peter Skillman

Global Head of Design

Philips

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