Frequent Answer Questions

General Inquiries

Badge & Wristband Collection

Mobile App

Ticket Types, Access Levels & How to Buy

Venture Spotlight

Apply to Play Music

Apply to Curate a Showcase

Apply to Talk

Apply to Screen

Talk to Us About Your SXSW London Experience

Connect with our team to explore ticket options, group access or partnership opportunities.

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Frequent Answer Questions

General Inquiries

How do I contact you if I have a question?

Where is SXSW London?

Is there anywhere to drop my bags or luggage at SXSW London?

How do I get to and around SXSW London?

Where can I park in Shoreditch?

What do I do if I have a complaint on-site?

Badge & Wristband Collection

When and where can I collect my badge or wristband?

What do I need to bring to collect my badge or wristband?

How do I download a PDF QR Code?

What ID do I need to show to pick up my SXSW badge or wristband?

Can someone else pick up my badge or wristband for me?

What if I lose my badge or wristband?

Is there a digital badge option?

Will I receive anything else at badge pickup?

Can I collect my badge on the day of my event/session?

Can I upgrade my pass or wristband at the badge collection location?

Mobile App

How do I download and install the app?

Do I need to log in to use the app?

How do I log in to the App?

I forgot my password, how can I reset it?

What features are available without logging in?

What are the premium features, and how do I access them?

How do I control my privacy or visibility in the app?

Why can’t I see the attendee directory?

Can I scan other attendees’ QR codes?

How do I update my profile or settings?

How do session recommendations work?

How do I navigate between venues or sessions?

Are there any in-app purchases or subscriptions?

How do I provide feedback?

How do I report a bug or inappropriate behaviour?

How will I be informed of new features or app updates?

How will you communicate with me during the event?

What should I do if I encounter issues with the app?

Ticket Types, Access Levels & How to Buy

Where can I buy tickets for SXSW London?

Can I buy a ticket on the day of the event?

Can I buy multiple tickets in one transaction?

What are the different ticket types for SXSW London, and what access do they provide?

Can I transfer my ticket to someone else if I can’t attend?

What is the process for linking my ticket to my SXSW London profile?

Is there a mobile app for SXSW London?

What should I do if I haven’t received my confirmation email?

Are there any restrictions on purchasing music wristbands?

What is the process for registering and entering venues for different ticket types?

Will there be an SXXpress Pass at SXSW London?

Are there age restrictions for SXSW London events?

Can I take photos or film at SXSW London?

Venture Spotlight

What are the key dates?

Who can apply?

What does it mean to be university affiliated?

What are the eligibility criteria requirements for applicants?

What are the universities are being considered for SXSW London Startup Competition?

What does it cost to apply to SXSW London Startup Competition?

How many entries can I submit to SXSW London Startup Competition?

Should my company create a video about our product or service for the online submission process?

How will I know if I have been selected to participate?

What happens if I am selected to participate in SXSW London Startup Competition?

What documentation will be required for the data room for the semi-finalists to provide ahead of the festival?

Will I receive a registration to SXSW London if I am selected as a semi-finalist?

What happens if I don’t get selected?

What do the winners and finalists of SXSW London Startup Competition receive?

What is a SAFE/ASA Investment?

Who selects the semi- finalists, finalists and winners?

What are the key judging criteria when reviewing submissions and in the judging process?

How long will my SXSW London Pitch presentation need to be?

During the presentation to the judges, how many people can be onstage presenting?

Can I talk about fundraising in my presentation?

What about my intellectual property?

Can I get a refund for my submission or registration fee?

Apply to Play Music

Does SXSW London cover artist travel or accommodation expenses?

Will I have to pay a fee to submit?

If I perform at SXSW London can I play other shows in London or other UK & European showcase festivals?

How are artists chosen to Play?