Intercom On the Age of AI

For a decade, Intercom defined how the world’s most innovative companies talk to their customers; now, they are rewriting the rules for an age where the AI agent is the product. As we move beyond the hype of thin wrappers and experimental bots, the focus has shifted to deep, autonomous integration. This keynote explores Intercom’s vision for an AI-native future, examining why the transition to autonomous service is as fundamental as the dawn of electricity and how it will permanently rewire the economics of the digital world.