From Assistance to Autonomy: How Agentic AI is Reimagining Commerce

As commerce races toward a new frontier, agentic AI is shifting the landscape from traditional digital assistance to fully autonomous AI systems capable of planning, deciding, and executing customer journeys end-to-end. This evolution is rewriting how industries, including financial services, technology, consumer goods, and travel, engage with their customers.

Join senior leaders from across sectors for an insightful discussion moderated by Muriel Schtickzelle, Head of Quotient and Customer, Innovation and Growth Europe at Oliver Wyman. The panel will explore three key agentic AI economies shaping the customer of tomorrow.